Terms & Conditions

Governing the use of the Tambaram CNG Station mobile application, operated by THINK-GAS PRIVATE LIMITED.

1. Acceptance of Terms

These Terms & Conditions govern your use of the Tambaram CNG Station mobile application operated by THINK-GAS PRIVATE LIMITED. By using the application, you agree to comply with these terms.

2. Service

The application provides a virtual token and queue management facility for CNG refuelling. Tokens are issued on a first-come, first-served basis to help manage queues and reduce unnecessary waiting and roadside congestion.

3. Token Validity

Customers are expected to arrive at the station promptly when notified that their turn is approaching or available.

If the customer does not arrive within 15 minutes of the token notification, the token may be cancelled and a new token may be required.

4. User Responsibilities

Users must provide accurate vehicle and contact information and use the application responsibly.

Duplicate, fraudulent, automated, or otherwise improper token generation is not permitted. THINK-GAS PRIVATE LIMITED reserves the right to cancel or restrict tokens in cases of misuse.

5. Station Operations and CNG Availability

Token generation and CNG service are subject to station operations, safety requirements, technical conditions, and CNG availability.

The station may temporarily pause or stop CNG sales due to operational, technical, safety, regulatory, or other unavoidable circumstances.

6. Queue Information and Notifications

Queue positions, estimated waiting times, notifications, and other information displayed in the application are provided for general guidance.

Actual waiting and service times may change depending on station operations, customer arrivals, CNG availability, and other circumstances. Therefore, exact service timing cannot be guaranteed.

7. Traffic and Safety

Customers must follow applicable traffic rules and safety instructions while visiting the station.

Customers should not park or wait in a manner that blocks roads, traffic, station access, or causes inconvenience to the public.

8. Privacy

Information such as vehicle details, mobile number, token information, and application activity may be collected and used for token management, queue operations, communication, and service administration.

The handling of personal information is subject to our Privacy Policy and applicable laws.

9. Limitation of Liability

To the extent permitted by applicable law, THINK-GAS PRIVATE LIMITED shall not be responsible for losses or inconvenience resulting from application downtime, network or connectivity issues, delayed notifications, changes in queue conditions, CNG availability, or temporary interruption of station services.

10. Changes to These Terms

THINK-GAS PRIVATE LIMITED may update or modify these Terms & Conditions from time to time.

Continued use of the application after any changes are published will constitute acceptance of the updated terms.

11. Contact Us

THINK-GAS PRIVATE LIMITED
Prestige Towers, 117, Rajiv Gandhi Salai,
Karapakkam, Chennai – 600097, Tamil Nadu, India.

Phone: +91 98846 10301
Email: cocoqueueapp@gmail.com

Contact Person: Radhakrishnan
Phone: +91 98846 10301